Refund and Exchange Policy
We want you to feel comfortable and confident when shopping at AMO, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date.Please email t[email protected] prior to making any return.
30-DAY RETURN CONDITIONS:
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
* Exchanges or Refunds will be accepted within 14 days of your original receipt of the order.
* Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.(If insist on a refund under this conditionThere will be a 15% restocking fee for all refunds.)
* The products must be returned in new, resellable condition. Products that are altered or damaged, including scuffs, smudges, scratches and cologne/perfume odor do not qualify and will be sent back to you at your expense. AMO does not provide prepaid shipping labels,or may be discarded.
* AMO will not take responsibility for loss of or damage to the goods that remain undelivered to our warehouse.
* Please inform us the tracking number, and please write your Order Number and your Full Name in the returned package.
*The item must be returned with its original packing.Any promotional gifts or free items must also be included when returning the order. Otherwise, the original price of the gift or free item will be deducted from the refund.
* Items returned without authorization will not be accepted. Please contact t[email protected] for return confirmation and return center address.
* Exchange for a different length or item, the amount of the goods will be recalculated.
* Shipping paid on Returned Items is non-refundable.
* Shipping fees are not refundable.Although some areas enjoy free postage, we actually bear the freight for each order.
* Do not allow to return once we ship out the items until it arrive at the destination.
AMO will not reimburse or pay for return shipping or re-delivery shipping costs except the following circumstances:
* Customer received the wrong item.(customers need to contact us within 30 days of receiving their order, or we will think the customers accept the wrong item and it can not be returned.)
* The item is broken, defective. (For broken or defective items, customers need to contact us within 48 hours of receiving their order.)
Non-Refundable & Non-exchange Items:
*Promotional Gifts and Free Items
*Opened or worn products
*Earrings, Grillz（due to hygiene reasons）
*Solid Gold Items, 925s and Moissanite Items
*Custom Jewelry
NOTE:There are NO returns or exchanges on Solid Gold Items, 925s Moissanite Items and Custom/Made to order Products, due to the fact that each piece is made to order. Once any of our Solid Gold Items, 925s Moissanite Items and Custom/Made to order Products go into production, there can be NO cancellations.
Sale Items: Sale items can be returned for exchange / store credit only. We do not offer refunds on any sale items.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.(Returns will be processed within 5 days upon receiving your package. )
If approved your refund will be processed and a credit will automatically be applied to the original method of payment. refunds will be transferred to your bank account in 3 to 5 business days, which depends on your bank.
*Please note, the original shipping cost will not be refunded.
International Refused Shipments
Customers are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to AMO, even if you refuse the shipment. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
If for any reason you are not satisfied with your purchase, simply notify us by e-mail: t[email protected], telephone: +853 62150311.
30-DAY RETURN CONDITIONS:
Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.
* Exchanges or Refunds will be accepted within 14 days of your original receipt of the order.
* Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.(If insist on a refund under this conditionThere will be a 15% restocking fee for all refunds.)
* The products must be returned in new, resellable condition. Products that are altered or damaged, including scuffs, smudges, scratches and cologne/perfume odor do not qualify and will be sent back to you at your expense. AMO does not provide prepaid shipping labels,or may be discarded.
* AMO will not take responsibility for loss of or damage to the goods that remain undelivered to our warehouse.
* Please inform us the tracking number, and please write your Order Number and your Full Name in the returned package.
*The item must be returned with its original packing.Any promotional gifts or free items must also be included when returning the order. Otherwise, the original price of the gift or free item will be deducted from the refund.
* Items returned without authorization will not be accepted. Please contact t[email protected] for return confirmation and return center address.
* Exchange for a different length or item, the amount of the goods will be recalculated.
* Shipping paid on Returned Items is non-refundable.
* Shipping fees are not refundable.Although some areas enjoy free postage, we actually bear the freight for each order.
* Do not allow to return once we ship out the items until it arrive at the destination.
AMO will not reimburse or pay for return shipping or re-delivery shipping costs except the following circumstances:
* Customer received the wrong item.(customers need to contact us within 30 days of receiving their order, or we will think the customers accept the wrong item and it can not be returned.)
* The item is broken, defective. (For broken or defective items, customers need to contact us within 48 hours of receiving their order.)
Non-Refundable & Non-exchange Items:
*Promotional Gifts and Free Items
*Opened or worn products
*Earrings, Grillz（due to hygiene reasons）
*Solid Gold Items, 925s and Moissanite Items
*Custom Jewelry
NOTE:There are NO returns or exchanges on Solid Gold Items, 925s Moissanite Items and Custom/Made to order Products, due to the fact that each piece is made to order. Once any of our Solid Gold Items, 925s Moissanite Items and Custom/Made to order Products go into production, there can be NO cancellations.
Sale Items: Sale items can be returned for exchange / store credit only. We do not offer refunds on any sale items.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.(Returns will be processed within 5 days upon receiving your package. )
If approved your refund will be processed and a credit will automatically be applied to the original method of payment. refunds will be transferred to your bank account in 3 to 5 business days, which depends on your bank.
*Please note, the original shipping cost will not be refunded.
International Refused Shipments
Customers are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to AMO, even if you refuse the shipment. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.
If for any reason you are not satisfied with your purchase, simply notify us by e-mail: t[email protected], telephone: +853 62150311.
